Outbound call centre software

Learn more about Zendesk voice

Dial up your phone support with AI

At Zendesk, we've built AI into every stage of a phone call, whether you need outbound or inbound phone services. Our advanced capabilities can help you harness AI and automation to improve your processes and boost team efficiency.

For outbound needs, our software automatically summarises and delivers call transcriptions to the agent's workspace, allowing them to move on to the next call schnell. Additionally, AI-powered quality assurance can identify churn risks and outliers and monitor agent performance so managers can step in if a conversation takes an unexpected turn. With inbound capabilities like assigning AI agents to answer calls or leveraging AI copilot to help support agents in real time, Zendesk can help your organisation deliver complete voice support for the AI era.

Establish a comprehensive customer view

Choosing an outbound call centre solution with a centralised customer view is essential, and you can't choose better than the Zendesk Agent Workspace. This comprehensive dashboard consolidates data from all touchpoints in one place, giving agents the key customer context they need to personalise and manage conversations.

With the Agent Workspace, teams can handle calls, voicemails, and texts in the same place they manage emails, chat, and social messaging. This allows them to sync all of their communications without switching between tabs or services.

Store customer data in one place with the Zendesk Agent Workspace.

Route calls with confidence via Zendesk IVR software

Optimise call routing with IVR

Not every customer can answer an outbound call from your team. When they call back, you need a system that helps them speak to the right agent without lengthy hold times.

Zendesk IVR software has capabilities like scripting and workflow builder tools that enable you to design customised IVR menus, routing workflows, pre-recorded responses, and custom prompts. Our IVR capabilities also link to our Agent Workspace and advanced analytics, giving your team the perfect solution for managing high call volumes, reducing waiting times, and assisting customers.

Sync your systems with access to 1,700+ apps and integrations

Integrations help you take your outbound call centre software to new heights—and you can reach your organisational summit with Zendesk. Our marketplace features over 1,700 apps and integrations that you can use to customise your software and make it perfectly yours.

Zendesk integrates with other CRMs such as RingCentral, Avaya, Talkdesk, Dialpad, Twilio Flex, and more. It can also connect with Zendesk customer service software and CRM software to help you create a complete customer service ecosystem.

Make Zendesk your own with our wealth of apps and integrations

Use Zendesk reporting and analytics software to turn data into actionable insights.

Monitor team performance with comprehensive analytics

Our outbound call centre software fully integrates with our comprehensive analytics, giving your team insight into what matters most. With our system, you can monitor agent performance, analyse customer behaviour, and pinpoint any potential areas of improvement.

For example, businesses can use real-time and historical data to understand past trends and take action on what’s happening in the moment. Teams can also build customisable dashboards highlighting the most important metrics for their operations. In all, Zendesk reporting and analytics give businesses unparalleled insight into agent performance, consumer behaviour, and future strategy.