You have a vision and we want to invest in it. Zendesk Ventures provides capital and expertise for your company. If you’re advancing the customer experience, employee experience or innovating with Generative AI – we want to hear from you.
Receive useful product feedback and rich customer insights to build integrations so you can stay ahead of the game.
Network
We’ll connect you with our sales team, educating them on your product and suggesting you to our customers.
Expertise
Gain more exposure with our robust network. Meet with our execs and customers and receive ongoing mentorship.
Visibility
We’ll aim to feature your products in our marketplace, promote your company and capture joint success stories.
TESTIMONIALS
“Zendesk Ventures offers unparalleled access to seasoned executives who have ‘been there, done that’ to help provide insider advice, early product feedback and a faster path to market. Ventures also offers an incredible partnership when it comes to recruiting talent, expanding our customer base and growing unitQ’s brand awareness.”
Christian Wiklund
Founder and CEO, unitQ
“Zendesk is known for their focus on enabling high-quality customer experiences for every business they work with. PolyAI’s mission to deliver the world’s most lifelike and helpful voice assistants felt perfectly aligned. We’re excited to begin our partnership with Zendesk Ventures.”
Nikola Mrkšić
CEO and Co-Founder, PolyAI
“Zendesk is one of the undisputed SaaS leaders in the world, and their investment signalled confidence in us. Access to their high-functioning distribution channel has driven global visibility for field service management and our companies share a strong alignment in company culture and strategic vision.”
Anand Subbaraj
CEO and Co-Founder, Zuper
“Zendesk Ventures offers unparalleled access to seasoned executives who have ‘been there, done that’ to help provide insider advice, early product feedback and a faster path to market. Ventures also offers an incredible partnership when it comes to recruiting talent, expanding our customer base and growing unitQ’s brand awareness.”
Christian Wiklund
Founder and CEO, unitQ
“Zendesk is known for their focus on enabling high-quality customer experiences for every business they work with. PolyAI’s mission to deliver the world’s most lifelike and helpful voice assistants felt perfectly aligned. We’re excited to begin our partnership with Zendesk Ventures.”
Nikola Mrkšić
CEO and Co-Founder, PolyAI
“Zendesk is one of the undisputed SaaS leaders in the world, and their investment signalled confidence in us. Access to their high-functioning distribution channel has driven global visibility for field service management and our companies share a strong alignment in company culture and strategic vision.”
Anand Subbaraj
CEO and Co-Founder, Zuper
“Zendesk Ventures offers unparalleled access to seasoned executives who have ‘been there, done that’ to help provide insider advice, early product feedback and a faster path to market. Ventures also offers an incredible partnership when it comes to recruiting talent, expanding our customer base and growing unitQ’s brand awareness.”
Christian Wiklund
Founder and CEO, unitQ
OUR PORTFOLIO
Active companies
PolyAI enables call centres to deliver best-in-class customer experiences with AI-powered voice assistants that can authenticate calls, complete transactions and more.
unitQ consolidates customer feedback and support interactions from over 60 sources and detects possible issues before they become problems, boosting NPS.
Zuper makes it easy for businesses to keep their field workforce on track. Tools for scheduling, work orders and invoicing keep the focus on customers, not paperwork.
GoodData helps companies deliver on their analytics goals and scale their data use cases – from self-service and embeddable analytics to machine learning and IoT.
Tymeshift creates automated solutions that eliminate manual workforce management processes. With forecasting and automatic scheduling, inefficiencies are gone. We acquired Tymeshift in 2023.
Lessonly helps businesses train and coach employees to onboard more quickly and receive feedback more effectively. Seismic acquired Lessonly in 2021.
Stella Connect brings customer service teams together through coaching, feedback and quality assurance – no matter where employees work. Medallia acquired the company in 2020.
Frequently asked questions
We invest in early to growth-stage private companies advancing the customer experience (CX), employee experience (EX) and Generative AI.
Our typical investment will range between $500,000 and $1,000,000. Cheque size varies based on the company’s stage and the funding round’s size.
Fill out the application form and we’ll get back to you shortly.
We typically only invest alongside top-tier institutional investors.
We usually don’t ask for board seats.
Yes, we’re a global company that invests globally.
Yes, as long as you meet the requirements of both programmes. Zendesk Ventures and Zendesk for Startups are separate but work very closely together. You can learn more about Zendesk for Startups.
We don’t invest pre-product.
Are you an investor?
CX is what we do best, so if you’re looking to invest in this space or have a portfolio company we should invest in, we’d love to connect.
